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Shared Services Support Officer Grade 3

Disabilities Services Officers
Permanent Full Time
14 days ago


Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.



About the Team


Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers. Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens. Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business’s value proposition and services.



The opportunity


Right now, we have a full time Permanent contract available for an experienced Shared Service Officer to join this growing and high performing team.  You will be a customer focused and process driven individual with strong communication, ability to multi task and able to work through high-volumes of work. 


Please click here to view a copy of the position description.



About you


To be successful in this role, you will have but are not limited to;

  • Demonstrated experience in a similar role > 1-2 years

  • Accuracy - Information service record/record management

  • Must have clear communication – written and verbal

  • Excellent organisational skills including the ability to prioritise workload and meet tight deadlines

  • Strong systems skills – able to learn multiple systems simultaneously



Salary and Benefits


The salary for this position is Grade 3 ($67,771 - $74,556) per annum plus superannuation and leave loading.


For more information on Employee Benefits at TfNSW please click here.





Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this

meaningful and rewarding role, we want to hear from you!


To apply for this position, please submit a resume and answer all questions within the online application process.



How to apply


To apply for this position, please submit your resume and respond to the questions that are asked as part of the online application process.


Applications Close: 11.59 pm Wednesday 22nd September, 2021.


We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Christina Park at CHRISTINA.PARK@TRANSPORT.NSW.GOV.AU.

Find out more about Transport for NSW at ​


Job Segment: Records Management, Records

Salary Details*
Salary Type Normal Wages
Base Salary $67,771
Superannuation 9.5%
Bonus offered No
Total Package $74,209
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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