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Team Facilitator Support Coordination

Project Coordinators
Permanent Full Time
20 days ago
  • Permanent, full-time opportunity
  • Base salary (SCHADS Level 4.3 equivalent) + superannuation + generous salary packaging
  • Based in our Perth office, with some travel within the Perth Metro location

About HelpingMinds
HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.
Our Values
We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.
The role
The Team Facilitator – Support Coordination is responsible for providing quality services to HelpingMinds clients as well as coaching and mentoring the Support Coordination Team ensuring that the organisations values are upheld and championing changes required organisationally to drive stronger performance.
Accountabilities include but are not limited to:

  • Coaching and mentoring to the team in their duties ensuring that policies, procedures and documentation requirements are followed to enhance quality service delivery.
  • Taking ownership of team based key performance indicators
  • Provide advice and feedback to the team on individual service delivery performance and developmental needs via case review meetings.
  • Facilitate the onboarding of clients through the Individualised Services Intake process and assess support needs of participants
  • Act as a role model and advocate for best outcomes for people with a psychosocial disability
  • Ensure services are provided in ways that reflects the underpinning values and principles for supporting people with a psychosocial disability.
  • Undertake risk assessments and management of workplace practices and client’s living environment to mitigate potential risk.
  • Develop, implement, monitor and review client’s individual plans which include behaviour management and complex health plans in consultation with key stake holders.
  • Provide accurate and timely reports
  • Onboarding all referrals with responsibility for completion of all Individualised Service intake processes.
  • Research and identify providers and other relevant stakeholders and build strong working relationships
  • Assist participants in successfully implementing their NDIS plan;
  • Complete support coordination tasks within agreed timeline in partnership with Psychosocial Recovery Coachers, Support Coordinators and Specialist Support Coordinators

The position will report to the Executive Individualised Services and is offered on a Permanent full-time basis. Whilst the position is primarily based out of our Perth office there are some working from home options and some travel within the Perth Metro area required.
For a copy of the Job Description with a full list of accountabilities please click here
About You
Minimum qualifications, licenses and checks:

  • A tertiary qualification in Mental Health or Disability Services OR Diploma/Cert IV Mental Health and minimum of 3 + years experience working in a similar position
  • Current Drivers License, Working With Children Check, First Aid Certificate
  • NDIS Worker Screening Clearance and Quality, Safety & You – NDIS Worker Orientation Module Certificate
  • In line with HelpingMinds policy, WA Government Health Directions and Public Health Orders, the successful candidate will need to be fully vaccinated against COVID-19 by 31 December 2021 and as such will need to provide evidence of their COVID-19 Vaccination status prior to commencement.

Preferred experience:

  • Demonstrated skills and experience working in Mental Health Support including working with psychosocial clients on NDIS plan implementation
  • Demonstrated excellent communication skills including report writing skills
  • Capacity to build rapport with clients and other staff members is crucial
  • Demonstrated ability to communicate with a diverse range of people
  • Demonstrated ability to consult, liaise and maintain close working relationships with other service providers
  • Demonstrated ability to be self-motivated and function autonomously while working effectively toward team goals
  • Demonstrated capacity to engage with and empower people to achieve their identified goals within a structured individual recovery plan
  • Ability to work collaboratively with a team, clients and other agencies
  • Strong leadership and management skills
  • Strong administrative, organisational and planning skills with high level attention to detail
  • Well-developed IT skills, with experience using Microsoft products and databases
  • Ability to work collaboratively with a team, clients and other agencies

What we offer
In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.
Benefits include:

  • Remuneration: base salary equivalent of SCHADS 4.3 + superannuation
  • Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
  • Flexible, family friendly working conditions
  • Professional development opportunities
  • ICT Equipment: Surface Pro laptop, mobile phone
  • Four weeks annual leave with 17.5% leave loading
  • Two additional wellness days per year to support your own mental health

How to Apply
To apply for this position and take the next steps towards a rewarding career with HelpingMinds, please submit a resume and cover letter to
For more information, contact the Recruitment team on 08 9427 7100
HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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