Be a key part of our Contact Centre – 7-day operation
Location based in East Perth
Serco has partnered with Transperth to operate their Call Centre and Information Centres in Perth. Here, we assist the public by providing up to date travel information in a timely and efficient manner. We are now seeking an experienced Call Centre Team Leader and people manager to support our high-performing workforce.
As a Customer Service Team Leader, you will be making a difference to lives of everyday commuters. You're engaging and inspiring leadership skills will be imperative to the success of our teams.
About You You are an experienced Call Centre professional You are a respectful and passionate person You have a strong desire to develop your people to provide excellent customer service. You are a result driven leader with a strong customer service and delivery focus.
You are engaging and collaborative and You also love to have a little fun!
About the Role
You will be required to manage, coach, develop, and motivate staff. You will be responsible for delivery of contract KPI’s. You will ensure that each and every day your team will assist the people of Perth as their number one focus. This role has a strong call taking and customer interaction component, so only apply if you love this essential part of the Team Leader role.
The hours of operation are as follows, however this role is specifically working a Sunday – Thursday roster (5 days per week) Monday to Thursday: 5:00am-12:30am Friday and Saturday: 5:00am-02:00am Sunday: 5:00am – 12:00am
This may be subject to change and is in line with current transport operating hours.
To be successful in this role, you will have: The highest levels of personal integrity and ethical behaviour Experience in contact centre environment High level of customer service experience Previous exposure and involvement in team management Ability to be flexible in all aspects of your role Well-developed technical skills, MS Office products and relevant technologies Demonstrated ability to analyse and interpret data Safety is key for every role in our Serco business, so focus and passion for OH&S is key
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for these roles.
If you are inspired to make a positive difference and would like to be considered
for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We
are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different
backgrounds. By joining Serco you will have access to our Global Employee
Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited
(Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues
who are passionate about diversity, inclusion and belonging.
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|Salary Type||Normal Wages|