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Technology Trainer / Application Support Specialist - Perth

Nuclear Medicine Technologists
Permanent Full Time
11 days ago
  • Permanent / Full Time
Thomson Geer is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane and Perth. The firm has more than 580 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority. This focus on client value is a key reason for our success.

We are seeking to appoint a service-focused and experienced Technology Trainer / Application Support Specialist to join our Perth office on a full time basis. The role is nationally responsible for the provision of timely, efficient and effective Technology training and application support services to the firm and forms a critical part of our corporate services team.

Responsibilities of the role:
  • Providing instructor led classroom training to groups and individuals in the firm's software applications, including Outlook, Word, Excel, Powerpoint, Imanage Worksite, PDF Docs and Aderant Expert.
  • Provide national Technology help desk support to users, both by phone and in person, in a wide range of technology applications including Outlook, Microsoft Word, Excel and PowerPoint for both remote and on-premises workers.
  • Setup and trouble shoot audio visual and video conferencing systems.
  • Participate in afterhours on call roster as required.
The successful candidate should be fully competent in the Microsoft Office suite of programs and be able to provide problem-solving assistance, support and advice to our staff, as well as train and facilitate new programs.
The ideal candidate will have previous experience across the priorities listed below:
  • Proven ability to train and offer one-on-one support to users in a wide range of technology applications including Outlook, Microsoft Word, Excel and PowerPoint.
  • Training and assisting users in advanced functions of various software applications, including advanced knowledge of Microsoft Office in MS Word 2016 (i.e. advance formatting, cross referencing, styles and template creation).
  • Assisting in design processes and systems' implementation and training.
  • Assisting in writing and implementing training manuals for the firm.
  • Review and document enquiries and solutions for inclusion in Frequently Asked Questions.
  • Provide timely problem resolution and responsiveness.
This role would ideally suit a candidate with exceptional interpersonal and communication skills. Experience in customer service and/or a learning and development field is ideal. The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated.

An understanding of the professional services industry, legal terminology and legislative requirements is important, but not mandatory.
Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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