Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand
ABOUT THE ROLE.
As WA Government CVM Support in our Account Management Team, your purpose will be to deliver on one of CTM’s core values; “Exceed to Service”. As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.
- Client debtor maintenance in
Lightning/Online booking tool,
Client Data and
other associated CTM products requested by the client
Implementation support and set up of CTM products as requested by the client e.g.,
Payment solutions and reporting.
Account Management assistance, including
overseeing the ongoing maintenance of the debtor
Reviewing and analysing client behavior to support recommendations
Telephone support and customer enquiry management
Supplier (Air/Hotel/Car) RFP management and support
Monitoring of the CVM Support client inbox, undertaking tasks and triaging work to the CVM team
Collate and prepare detailed ongoing and ad-hoc client management information and sales reports as required (from BI)
Database management including CRM and SharePoint
Online booking tool configuration support (set-up queries and changes)
Contribution into new products that come into CTM including, scoping, trials, testing, documentation, implementation, training, and ongoing upkeep.
General support as required.
SKILLS AND EXPERIENCE.
Minimum 2-3 years travel industry experience in a support, consultant or customer service role with proven ability in effective customer service
- Good understanding of Tramada or ability to quickly acquire the knowledge of this system
- Intermediate level in Excel, Word and PowerPoint
- Excellent time management and organizational skills with the ability to multitask and prioritise according to agreed deadlines
- Customer service focused; solution orientated with strong initiative
- Good analytical skills to assist in the interpretation of data for Account Management and Sales
- Strong communication skills
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice.
Come and experience firsthand why CTM is recognised as a leading travel management company and technology innovator across the world.
Your career in corporate travel is ready for take-off. Get on board today.
Applications for this position will be accepted until the 4th February 2022.