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Workers Compensation - Specialist Claims Consultant

Chemical Plant Workers
Permanent Full Time
10 days ago

Exciting opportunity for a Specialist Claims Consultant to join the Workers Compensation team at CGU

Your new company
CGU has an exciting opportunity for a Specialist Claims Consultant to join the Workers Compensation team based in Hobart on a full-time permanent basis. The purpose of the role and your unique contribution to IAG’s purpose is to autonomously manage and make decisions on a portfolio of low efficiently and effectively to medium complexity litigated workers compensation claims and deliver an exceptional customer-service experience to key clients. You will also mentor and coach less experienced team members guiding them to make the best decisions on claims

Your new role

  • Establish strategic Case Management Plans in collaboration with the injured worker, their employer and health professionals
  • Make final decisions on claims outcomes seeking input and advice from Injury Management Advisors and seniors in the team as required.
  • Manage claims for key corporate clients.
  • Provide coaching and mentoring to less experienced members of the team and give them guidance on claims management decisions.
  • Implementation and ongoing review of Case Management Plans
  • Providing exceptional customer service to employers and building relationships
  • Claims reviews or other employer engagement as appropriate to the portfolio
  • Accurately determining liability on new and existing claims
  • Ongoing review and management of claims in accordance with relevant legislation and guidelines
  • Managing other core claims management functions such as weekly compensation benefits and estimating

What you'll need to succeed

  • Significant experience in the insurance industry managing low to medium complexity personal injury claims
  • Experience in Guidewire ClaimCenter platform (desirable)
  • Coaching and mentoring skills
  • Applied understanding of Allied Health through studies or practical application (desirable)
  • Experience in utilising motivation interaction or similar effective communication skills
  • Strong customer focus including well developed customer service skills
  • Ability to build rapport and establish relationships
  • High attention to detail
  • Resilient, displays empathy and able to communicate with all stakeholders
  • Displays a drive for results and is outcome focused

What you'll get in return
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small. Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. They encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If can provide support with access requirements, alternative work arrangements please advise us via your application. IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on their company website.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Emily Nuttall via
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Experience Requirements
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Normal Wages
Job Type
Permanent Full Time
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