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Call Centre or Contact Centre Op
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Data Science Graduate
Address:
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About
A Master of Data Science graduate with brilliant communication skills and passion for managing Big Data to provide organizations with analysis of businesses to help grow in all aspects. Demonstrated outstanding customer service to telecom customers with an experience in agile teamwork-building strong relationships with fellow employees. With a keen interest in businesses, and adaptability to work in changing environment, seeking a position as a Data Analyst or a Business Analyst.
Skills
pythonrsqltableaupower-bi
Visa Status
Post Study Work Rights
Key Deliveries/Achievement(s)
Qualification
Course Institute Completion
Master of Data Science xxxxxx xxxxxxxxxx Nov 2020
Customer Relations Officer
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May 2018 - Dec 2018

• Handled over 100 calls every day from a wide range of customers and resolved queries by the understanding problem.

• Escalated unresolved customer issues by allotting a specific turnaround time and re-attended customers in time.

• Forwarded customer requests to higher officials, handled customer network operator bills and handset purchase bills.

Achievements:

• Achieved 97% accuracy in call quality test and awarded best customer assistant twice consecutively.

• Retained up to 90% of the customers 

Status
Actively looking
Category
Call Centre or Contact Centre Op
Visa Status
Post Study Work Rights
Work rights
Full Time Work Rights
Experience
Fresher
Salary Range
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Hourly Rates:
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Interests Roles
Permanent Full Time
Permanent Part Time
Contract Full Time
Contract
Short Term
Casual
Internship
Contract Part Time
Contract to Permanent
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