Call Centre or Contact Centre Op
Data Science Graduate
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A Master of Data Science graduate with brilliant communication skills and passion for
managing Big Data to provide organizations with analysis of businesses to help grow in all aspects.
Demonstrated outstanding customer service to telecom customers with an experience in agile
teamwork-building strong relationships with fellow employees. With a keen interest in businesses,
and adaptability to work in changing environment, seeking a position as a Data Analyst or a
Post Study Work Rights
|Master of Data Science
Customer Relations Officer
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May 2018 - Dec 2018
• Handled over 100 calls every day from a wide range of customers and resolved queries by the understanding problem.
• Escalated unresolved customer issues by allotting a specific turnaround time and re-attended customers in time.
• Forwarded customer requests to higher officials, handled customer network operator bills and handset purchase bills.
• Achieved 97% accuracy in call quality test and awarded best customer assistant twice consecutively.
• Retained up to 90% of the customers