|Master of Professional Accouting||xxxx xxxxxxxxxx||Dec 2017|
|Bachelor of Business Administration||xxxxxx xxxxxxxxxx||December 2014|
§ Providing high-quality support for the organisation by assisting clients to prepare and lodge their income tax returns
§ Offering taxation advice to clients regarding tax treatment of income, deferred losses, CGT and expense deduction daily via phone and email
§ Demonstrating a strong knowledge of the Australian taxation laws, providing guidance aligned with ATO’s requirements
§ Communicating with the ATO to promptly resolve matters related to clients’ income tax lodgements.
§ Conducting reviews of clients’ previous lodgements to identify, amend mistakes and subsequently re-lodge the return.
§ Building and nurturing strong relationships with clients.
§ Utilization of the ATO’s Online Service for Agents to obtain client’s tax reports, single touch payroll details and ensuring client details match with the business’ system
§ Performing administrative duties, responding to enquiries and communicating with clients via email and phone
§ Consistently providing a high-quality customer service experience with a fast-paced environment, diligently clients to lodge taxation returns in the capacity of a tax agent.
§ Effectively communicated with a diverse range of clients from all backgrounds, accurately conveying messages and advice which comply with ATO requirements. Continually receiving positive feedback from clients on service provided, thoroughness and depth of discovery.
§ Responsible for the preparing end of month revenue reporting including the reclassification of intercompany revenues, performing revenue analysis, accrual management, bank reconciliation and balance sheet reconciliation.
§ Liaised with various business units including marketing, ground crew management and aircraft maintenance teams to develop an understanding of different revenue streams and to ensure revenues were attributed and reclassified to the accurate group accounts and cost centres.
§ Proactively analysing revenue data to gain an understanding and provide commentary of revenue fluctuations due to seasonality changes and operations
§ Supported the system migration from Microsoft Dynamics AX 2012 to Oracle
§ Ensured all work complied with Accounting framework as adopted by the company.
§ End of period journal postings
§ Analysing and managing large data sets of more than 1M lines in Microsoft Excel
§ Utilising key tools such as Pivot Table, VLOOKUP Function and Power Query in Microsoft Excel to organise and summarize data
§ Provided high-quality support and training of colleagues in technology systems and functions
§ Consistent delivery of reports within stipulated deadlines while working in a high pressure and fast paced environment.
§ Played a pivotal role in supporting the system migration from Microsoft Dynamics AX to Oracle for AirAsia Berhad, AirAsia Group’s Malaysian airline subsidiary.