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Business Banking Customer Service Representative

Bank Workers
Contract Full Time
585 days ago
  • Work from home options available
  • Structured opportunity to develop
  • Work for Australia's largest bank
Do work that matters
The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.
See yourself in our team
You'll be joining the Business Banking team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.
What we are looking for
  • Previous customer service experience and exceptional customer service skills is essential
  • Finance experience or an interest in banking is desirable
  • Someone who thrives in a busy environment
  • Having a resilient nature is essential in this role
  • The ability to master different technologies and multitask
Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:
  • Monday-Sunday
  • 7.00am-10.00pm
  • You will need to be available to work weekends on a regular bases (every 3-6 weeks)
Training commences in February2023 with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.
  • Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.
Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through
to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 14/01/2023

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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