Team Leader - Victorian Civil and Administrative Tribunal (VCAT) (VPSG3)

Who are we looking for?

You either have leadership experience or are ready for the next step in your career. Ideally, you have had the opportunity to provide training and support to team members and are comfortable and capable in dealing with technology and systems. You have a strong focus on providing great service and demonstrate an empathetic and proactive approach, as well as having:

• Excellent written and verbal communication skills including an ability to have challenging conversations
• Flexible attitude and willing to work in a rapidly evolving environment
• Common sense and good judgement
• Strong planning and organisation skills, including the ability to manage long term, cyclical projects and adhere to milestones and service delivery targets
• An ability to interpret and apply legislation or guidelines
• Excellent interpersonal skills

We value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from anyone identifying as Aboriginal and/or Torres Strait Islander, physically or culturally diverse, LGBTQIA+, and people of any age.

About the role

The Team Leader manages a team of nine administrative officers and plays an integral part in driving effective and efficient Division management by leading, supporting and developing staff responsible for processing applications, hearing notices, correspondence, fees, Member referrals, filing and correspondence.

The role works closely with two other team leaders and is required to proactively oversee and manage the performance outputs and service delivery of the team, according to changing workload and priorities. The ability to manage complex and sensitive cases and escalated client contact is also an important function of the role. This process will be used to establish an Order of Merit for upcoming Team Leader vacancies in the Human Rights Division

What's in it for you?

Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Practical, one on one training for all aspects of the role
• Career progression opportunities and internal training programs to suit your professional development goals so you can be the best at what you do.
• Our Health and Wellbeing program provides access to programs, activities and health resources to support your wellbeing, including:
  • A free service providing access to qualified counsellors for confidential, short-term support for personal problems that may be affecting you at work or at home.
  • Online classes and activities including yoga, mindfulness and pilates
  • Peer support program
  • Salary packaging for superannuation and novated lease
  • MYKI commuter club
  • The VCAT Social Club brings staff together with a variety of events and activities held throughout the year

Who we are

VCAT is part of Victoria's justice system and provides fair, efficient and affordable justice by resolving disputes and making decisions. We service a range of disputes, from residential tenancy, guardianship and civil matters to complex building and property and human rights matters. The work we do relates to day-to-day matters that directly affect the lives of people in the community as well as the economy.

How to apply

• resume
• a short covering letter
• completed application form (see file attachment)

For further information please see the attached position description.