Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted team that partners with Institutional Banking and Markets (IB&M) to deliver transaction banking solutions to Institutional Banking clients. Alongside this vital service delivery role, IBCS provides critical risk management and controls, maintaining and enhancing clients and business partners assets and reputation.
Your Role.
As an Associate in IBCS, you will manage a broad range of transactional banking queries and services ranging from common to complex queries and solutions. Our key focus is to serve our Institutional Banking (IB) Clients from the early implementation and on-boarding stage of their life cycle to the ongoing account maintenance and enhancement of their CBA experience. Throughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry and long term strategies.
Reporting to the Team Lead, this Associate role contributes to the team success through leveraging strong knowledge and understanding of transactional banking solutions as a key point of reference for complex client solutions and escalations; and providing skills based coaching to provide targeted support to the team.
The key strengths we are seeking:
- Adaptive and flexible to changing needs of business and clients
- Demonstrable attention to detail and understands how to mitigate risk or control issues
- Demonstrates judgment and problem solving by thinking ahead, anticipating questions, finds alternative solutions and identifies clear objectives
- Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others
- Successfully handles multiple tasks, takes initiative to improve own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks
- Ability to form relationships with external and internal stakeholders and become a trusted partner to the business
- Operate effectively in a dynamic environment with tight deadlines, and can prioritise one’s own work to achieve them
We're interested in hearing from people who have
You will have some experience working with Transactional Banking products or services or have transferable skills from working in a Branch Banking or Direct Lending environment and are looking to expand your career into the Institutional Banking Services team.
- Demonstrable experience working with Transactional Banking clients or products (such as cash management, corporate card services, merchant solutions)
- Relevant experience in Operations or our team members in Branch.
- Business/Commerce or related degree is preferred
From here, the opportunities are endless.
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through
Sidekick
to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 15/12/2022
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