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Business Bank Operations Leader

Business Owners
Permanent Full Time
622 days ago
  • Permanent role
  • Support the success of operations through active operations management
  • Contribute to a strong collaborative and supportive culture
  • Brisbane CBD location

The Business Bank Operations Leader will lead the performance of a critical service delivery team and oversee the execution of processes in the pre-settlement lending value chain for our Commercial, Agri, Property and Small Business portfolios. The Operations Leader plays an integral role in ensuring agree prioritisation and escalations are actioned and delivered.

A key aspect of the role is building capability within the team to build a high performing, customer-oriented team in which customer expectations are effectively & efficiently met, whilst ensuring safe banking outcomes for the customers and the bank (i.e., procedures are current and lending policies and regulatory requirements are implemented and managed).

Key Responsibilities include:

  • Lead and motivate the Operations Team to achieve Business Banking goals whilst maintaining high employee engagement
  • Always ensure compliance with operating policies and procedures including compliance to mandatory on-line learning
  • Ensure appropriate training plans are developed and training targets are scheduled and achieved
  • Act as a mentor, and pro-actively assist and coach team members in achieving individual and Business Bank Operations goals
  • Maintain operations excellence disciplines including capacity planning and forecasting
  • Investigate incidents, comply with incident management protocols, and ensure all remedial actions are completed.

Skills & Experience:

  • Minimum 5 years of experience working in a financial institution, preferably with Business Bank lending operations experience
  • Demonstrated leadership experience
  • Ability to create and manage highly motivated and focussed teams
  • Ability to understand the Bank’s credit policy and credit process
  • An understanding of the legal framework that applies to Collateral management, Titles, and Contracts is desirable
  • Skilled in embedding an operating rhythm, operations metrics and leading an operations team.


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact


Advertised: 09 Nov 2022 AUS Eastern Daylight Time
Applications close: 23 Nov 2022 AUS Eastern Daylight Time

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Job Type
Permanent Full Time
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