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Pass Office Clerk

Accounts Clerks
Contract Full Time
593 days ago
The Security Branch at the Department of Parliamentary Services (DPS) has oversight of Security Services across the Australian Parliament House (APH) precinct. Security services includes access management (including the Pass Office), physical and personnel security, systems and capability, policy, governance, business continuity and risk management.

We work closely with diverse stakeholders who have unique needs and engage with our service delivery. We liaise extensively with other federal agencies and parliamentary departments to manage security at APH. The Branch is committed to the professional development and establishing a career pathway for our staff.

We actively encourage cross-functional collaboration across a range of projects to deliver a complete and well-rounded security framework that includes policy and procedure development, electronic systems management and process implementation, risk management, access management, personnel (vetting) and physical security and compliance monitoring.


Job Details


Job Title: Pass Office Clerk
Employment Type: Ongoing
Classification: PSL 2
Closing Date: 11:30pm AEDT, Friday, 6 January 2023
Contact: David Tricks, (02) 6277 2553,


Who we are looking for


We are looking to fill vacant PSL2 Pass Office Clerk position, within the Personnel and Access Security Section of the Security Branch.

As a Pass Office Clerk you will:
  • operate in a dynamic small team environment providing high quality front counter customer service within the Security Pass Office(s)
  • comply and apply departmental policies and procedures regarding security pass issue and co-ordination
  • exercise sound judgement in undertaking pass issue related tasks
  • foster innovative thinking and embrace a positive security attitude
  • use systems including databases appropriately, applying a need-to-know approach to information security
  • communicate clearly and liaise with a broad range of internal and external stakeholders, and
  • use your attention to detail and organisational skills to ensure that all work is undertaken in a professional and timely manner.

Job Specific Requirements:

  • The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with a disability.


Duty Statement


Classification: PSL 2
Branch: Security
Section: Personnel and Access Security
Immediate supervisor: Team Leader – Access Services

Under limited/general direction undertake duties in accordance with the agreed standards for the PSL 2 classification. The duties will include, but are not limited to, the following:
1. Issuing and controlling Parliament House Access Cards in accordance with approved policies and procedures.
2. Liaising with Parliamentarians, departmental staff, other government agencies and private enterprise groups in relation to Access Card issues.
3. Preparing correspondence pertaining to Access Card policy, issue and management.
4. Operating and entering data within Pass Office database software and DPS electronic record management system.
5. Contributing to the daily operations of the Pass Office, by performing the following sub functions:

  • answering telephone and face to face customer enquiries,
  • general filing and registry, and
  • identifying consumable stock requirements

6. Other duties as required.


Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.


How to apply


Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.


Our purpose and values


We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.


What we can offer


Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

  • access to flexible work arrangements
  • ongoing opportunities to learn and develop new capabilities
  • a competitive remuneration package
  • free secure underground parking
  • free gym membership and access to recreational facilities
  • on-site childcare, banking services, post office, value-for-money dining options and more.




Currently, the salary range for this position is $62,024 - $66,586 per annum.


Conditions of Employment


Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

  • Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.

  • Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

  • Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.
Salary Details*
Salary Type Normal Wages
Base Salary $62,024
Superannuation 9.5%
Bonus offered No
Total Package $67,916
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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