Public Support Information Officer (VPSG2)

About the role:

Various positions available within the Regulatory Services Department. This is a great opportunity to start your career with Victoria Police. If you are customer focused, have a strong commitment to service delivery and wish to contribute to making a difference in the community by helping us meet our objective to deliver a safer Victoria, we want to hear from you.

We are seeking enthusiastic, self-motivated, team orientated and conscientious staff for a variety of roles within Public Enquiry Service. Successful applicants will undertake a broad range of administrative duties to ensure the smooth running and effective delivery of services including national name and fingerprint police checks, crime and traffic incident reports to support community safety and prevention.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Providing accurate, prompt and professional advice and service to external and internal customers.
• Checking and processing police record requests.
• Assessing accuracy and completeness of information in accordance with established standards and procedures.

As the successful applicant, you will have:

• Good oral and written communication skills with ability to work effectively in a team.
• Excellent customer service skills.
• Ability to deal appropriately with sensitive, private and confidential information.
• Experience in data entry and application processing is highly desirable.
• Ability to accurately maintain and use a range of electronic and manual records and information systems.

Requirements and relevant information:

• Various full time, ongoing and fixed term positions available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• In accordance with organisational policy, all Victoria Police employees are required to be fully vaccinated (including a booster vaccination) against COVID-19 or hold a valid medical exception. As such your employment with Victoria Police is subject to providing evidence of your vaccination status.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, 12 December 2022.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).

For further information, please contact: Nicole Steunenberg on (03) 8335 7661 or Nicole.Steunenberg@police.vic.gov.au

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8081.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps