Surveillance Operations & Training Manager

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues, or the broader community.

We have an excellent leadership opportunity within our Surveillance team for an Operations & Training Manager. The successful candidate must have a strong background within Training & Assessment, extensive leadership and management experience and the ability to communicate at all levels as this position plays a key role within Crown and you will be liaising with multiple stakeholders across the business.

The purpose of this position is to administer and manage the daily Surveillance operations and facilitate the development and training of the Surveillance Department to ensure the Department meets all regulatory and compliance obligations.

This role also monitors and evaluates Surveillance operations’ service and skill levels, developing and implementing training programmes and ensuring a high standard of skills and knowledge is maintained through all roles.

Essential Criteria:

• Proven high level of administration experience, preferably within a Casino Surveillance environment, with a solid understanding of training practices and methods
• Experience with office management software such as MS Office (Excel & Word specifically)
• Strong organisation skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Ability to plan and prioritise heavy workloads
• Excellent attention to detail
• High level and understanding of personnel and performance management practices
• Experience within the Casino, Surveillance environment or similar industry experience
• Ability to adapt to change in a fast paced and busy environment

Crown benefits include:

• Uniform supplied & laundered, at no cost to you
• Complimentary meals, while on shift, at our staff restaurant
• Free onsite parking
• Discounts across Crown Resort Hotels
• 25% off Crown Resort Restaurants
• Excellent conditions and working environment – exciting, dynamic, safe, and supportive

Please be advised we may also consider your application against other suitable roles that become available over the next 6 months.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.